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I. Introduction

This web site and related services are provided by UC Health subject to compliance with the terms and conditions set forth herein. "UC Health" includes the facilities and organizations that operate as part of the UC Health system, including but not limited to University Hospital, Inc., West Chester Hospital, the Drake Center, Inc., University Pointe Surgical Hospital, UCPHA, Inc., University of Cincinnati Physicians, Inc., University of Cincinnati Physicians Company and outpatient locations and physician practices affiliated with UC Health. Please read the following information carefully. If you do not agree to be bound by these terms and conditions, promptly exit this Site.

UC Health is pleased to offer you access to medical information via a web-based version of our computer charting system called MyChart. If you have any questions about the content contained in the MyChart account, please contact your physician.

These Terms & Conditions outline UC Health's practices regarding MyChart information access and UC Health's sensitivity to the right to privacy. By accessing a MyChart account, you confirm that you have read these Terms & Conditions and agree to be bound by them. UC Health may revoke access to MyChart at any time for any reason.

II. Urgent Matters

You should never use MyChart for urgent matters. For all urgent matters, please contact a physician's office by telephone, go to an emergency room or dial 9-1-1.

III. Information Does Not Constitute Medical Advice

UC Health assumes no responsibility for how you use the information you obtain from this Site. You should consult with a physician or other health care provider regarding your own condition and how this Site content may or may not apply to you.

Neither MyChart nor any other application available through this Site is a substitute for appropriate and timely contact with your physician. This Site is not a substitute for consultation with your physician. You should never change or stop any course of treatment prescribed by your physician without first consulting him or her.

IV. Access And Proxies

If UC Health grants a parent, legal guardian or other adult access to a patient's MyChart account, such parent, legal guardian or other adult is considered a "proxy" and a MyChart account may be activated for both the proxy and the patient.

For minor patients under the age of 13 years, UC Health requires that a parent or legal guardian complete the MyChart Sign-Up Form for Child(ren) before it will grant access to the minor's MyChart account.

For minor patients between the ages of 13 and 18, UC Health requires that the minor patient sign the MyChart Proxy Form & Patient Authorization to Release Protected Health Information to Proxy and the parent or legal guardian must also sign the MyChart Proxy Form before UC Health will allow a parent or legal guardian to have proxy access. If the patient revokes his or her assent, UC Health will terminate access for the proxy. Once the patient reaches age 18, proxy access will automatically terminate.

In addition to parent and legal guardian access to a minor patient's MyChart account, UC Health allows patients age 13 and older to access his or her own medical information through an account with MyChart. UC Health does this to encourage mature teenagers to have access to information regarding their medical care.

For adult patients, UC Health will also grant proxy access to other adults. UC Health requires that the adult patient sign the MyChart Proxy Form & Patient Authorization to Release Protected Health Information to Proxy and the adult proxy must also sign the MyChart Proxy Form before UC Health will create the proxy access.

For patients who are deemed incompetent or incapacitated, UC Health will grant MyChart access to an adult who has an appropriate legal relationship with the patient. UC Health requires the adult requesting access to submit copies of the guardianship or power of attorney documentation proving the legal relationship with the patient before access to the patient's MyChart will be granted.

If any proxy's legal relationship with the patient changes, the proxy must (and the patient may) inform UC Health immediately by calling UC Health at (513) 585-6000 or sending written notice to UC Health at: UC Health, Attn: MyChart HIM Department, 3200 Burnet Avenue, Cincinnati, OH 45229.

V. Security And Confidentiality

UC Health affords the same degree of confidentiality to medical information stored on MyChart as is given to medical information stored by UC Health in any other medium. UC Health is committed to protecting the confidentiality of your medical information. Firewalls, passwords, encryption, and audit trails are further used to safeguard your information. UC Health shall identify the records released and note the time and date of access each time a patient accesses MyChart. UC Health has taken steps to make all information received from our online visitors secure against unauthorized access and use.

For other than general information viewing, MyChart must be accessed with a Secure Sockets Layer (SSL) compatible browser or terminal (Netscape or Internet Explorer versions 5.0 or greater).  Our SSL web server uses authentication and offers the highest level of encryption technology commercially available (128-bit RC4).

You can tell when you are secure by looking at the location (URL) field. If the URL begins with https:// (instead of http://), the document comes from a secure server. This means your data cannot be read or deciphered by unauthorized individuals.  You can tell whether you are truly connected to UC Health by viewing the digital certificate.  This certificate verifies the connection between UC Health server's public key and the server's identification.

User names and passwords provide two layers of authentication and are stored in an encrypted database that is isolated from the Internet.  As a MyChart user, your role in maintaining the security of your medical information is: (1) changing your password on a regular basis, and (2) keeping your MyChart login name and password confidential.

You understand that no system can perfectly guard against risks of intentional intrusion or inadvertent disclosure of information. When you access a MyChart account, information will be transmitted over a medium that is beyond UC Health’s control. YOU HEREBY EXPRESSLY ASSUME THE SOLE RISK OF ANY UNAUTHORIZED DISCLOSURE OR INTENTIONAL INTRUSION, OR OF ANY DELAY, FAILURE, INTERRUPTION, OR CORRUPTION OF DATA OR OTHER INFORMATION TRANSMITTED IN CONNECTION WITH THE USE OF THIS SERVICE. Once the information is received by UC Health, medical information will be treated as confidential and given the same protection that all other UC Health medical records are given.

VI. MyChart Personal Login And Password

To initially enroll in MyChart, UC Health provides you with an access code which you use to create a personal login name and a password.  Once this access code has been used, it is no longer valid.  It is extremely important that you keep your login name and password completely confidential.  Anyone with access to your login name and password will be able to access the same confidential medical information you can.  That person will also be able to read your messages and send new messages as if they were you.  It is your responsibility to prevent disclosure of your login and password and to change your password if you feel that your security has been compromised. You may change your password at any time.

You understand and agree that UC Health takes no responsibility for and disclaims any and all liability for damages arising from a breach of medical record confidentiality resulting from your sharing or losing your password.  If UC Health discovers that you have inappropriately shared your password or that you may have misused or abused your access privileges in any way, access to MyChart may be terminated immediately.

VII. Response To Electronic Communication

UC Health will use reasonable effort to provide a timely response to electronic inquiries.  You should allow at least two (2) business days for a response.  If the UC Health provider is out of the office or unavailable, messages sent via MyChart may be routed to other authorized caregivers within UC Health for a timely response to your request.  With respect to any electronic communication, UC Health is only able to respond to such communications based on the information you provide.  If the information is insufficient, UC Health will be unable to provide accurate and reliable services.

VIII. Email Privacy

All communications between you and UC Health using MyChart occur over a secure connection.  You will, however, receive internet email messages notifying you that new information is available in your MyChart account.  These email messages will not contain any confidential medical information.  However, any person with access to your email account will be able to see this notification.  This can include you, your spouse, employer or anyone else that can access your email account.  You should take this into account when providing an email address.

IX. Your Responsibilities

You agree that MyChart is a communication service offered as a convenience to you.  You understand that it provides you with online access to portions of an electronic medical record and that you, and you alone, are responsible for any information that you intentionally or unintentionally communicate to others.  You understand that messages will be routed to the appropriate UC Health department as necessary for handling, and therefore UC Health employees, other than the healthcare provider who typically works with you or the patient for whom you have proxy access may be involved in addressing your request.  Therefore use of the MyChart account may not be appropriate if there is sensitive information that you would only wish to discuss directly with a particular medical provider.  You understand that entries you make using MyChart may become part of the medical record.

You understand that you may not transmit any information or message that contains unlawful, threatening, fraudulent, libelous, defamatory, obscene or abusive information or language. MyChart may not be used for any illegal or unethical activities.  Hacking, attempted access or other forms of inappropriate access or attempted access to unauthorized areas or information on this Site will lead to termination of use and potential legal prosecution.

X. Web Site Links

UC Health may offer links to related medical websites not managed by UC Health.  These website links are for informational purposes only.  UC Health does not endorse and has not verified the accuracy of the information in/on these websites, and you should not rely on any of the information found on the websites for purposes of treatment or diagnosis.

XI. Scope, Accuracy and Integrity of Information

The MyChart account to which you have access may not contain all of a patient’s medical information and you agree to access such account knowing that it may be incomplete.
Although UC Health attempts to ensure the integrity of the Site, it makes no guarantees whatsoever as to the correctness or accuracy of the Site.  It is possible that the Site could include typographical errors, inaccuracies or other errors.  In the event that you identify an error or inaccuracy, please inform UC Health so that it can be corrected.  Information contained on the Site may be changed or updated without notice.

XII. No Warranties

This Site and the content contained herein are provided by UC Health on an "As Is" basis.  UC Health makes no representations or warranties of any kind express or implied as to the operation of its sites, or the content, products and/or services included therein.  To the fullest extent permissible by applicable law, UC HEALTH DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND/OR INFRINGEMENT. 

XIII. Limitation of Liability

Some of the material on this Site is provided by third parties and UC Health shall not be held responsible for any such third-party material.  UC Health disclaims any responsibility for, or liability related to, such third-party material.  Any questions complaints or claims related to any product should be directed to the appropriate third party.

XIV. General

By using this Site, you agree that the laws of the state of Ohio, without regard to principles of conflict of laws, will govern these Terms and Conditions of Use and any dispute that might arise between you and UC Health and/or its officers, directors, doctors, nurses, staff, employees or affiliates.  You expressly agree that the exclusive jurisdiction for any dispute with UC Health and/or its officers, directors, doctors, nurses, staff, employees or affiliates will be in the courts of Hamilton County, Ohio and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Hamilton County, Ohio in connection with any claim involving UC Health and/or its officers, directors, doctors, nurses, staff, employees or affiliates.  Use of this Site is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein.

UC Health may modify these Terms and Conditions of Use at any time.

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