My UC Health Frequently Asked Questions

Enrollment Questions
What is My UC Health?
Is there a fee to use My UC Health?
How do I register for My UC Health?
How do I log into My UC Health?
Who do I contact if I have further questions?
Your Medical Record
When can I see my test results in My UC Health?
If some of my health information on My UC Health is not correct, what should I do?
If I send a message to my doctor, when can I expect a reply?
Accessing My Medical Record Using Non-UC Health Application Or Website
Can I access my medical record using an application or website other than My UC Health (MyChart)?
If I agree to share my medical record with a third-party application or website, how long can they access my information for?
My UC Health For My Family
Can I view a family member's health record in My UC Health?
Can I ask questions regarding a family member from my My UC Health account?
Can my spouse and I share one My UC Health account?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new activation code as I have lost it, let it expire or did not receive it?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Technical Questions
How is My UC Health secure?
What is your privacy policy?
I was logged out of My UC Health, what happened?
What do I need to use My UC Health?
My activation code does not work, what should I do?
Is my activation code my user ID?

What is My UC Health?

My UC Health is a free, safe and secure online application that allows you and any other UC Health patient* to access, manage and receive your personal health information from a mobile device, tablet and computer any time. *Available for UC Health patients ages 18+. With My UC Health, you can use the Internet to:

    Connect with your healthcare providers online
  • Send secure messages to your UC Health doctor’s office.
  • Request an E-visit, an online visit with a provider that can be used as an alternative to a traditional office visit for certain non-emergency conditions.
  • Request prescription renewals.

  • Access your medical information online
  • Receive test results.
  • Review your medications, immunizations and allergies.
  • Receive preventative care reminders, health education information and discharge instructions.

  • Manage your appointments
  • Schedule, request or cancel appointments.
  • View details of your past and upcoming appointments.
  • Update your information prior to appointments.
  • Access My UC Health’s Fast Pass, a wait list function that notifies you if an earlier appointment becomes available.

  • Access your family’s medical information
  • Parents or legal guardians of children and dependent adults may request proxy access to view portions of their loved one’s medical records.

  • Pay a bill
  • Pay any UC Health hospital or UC Health office bill.

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Is there a fee to use My UC Health?

My UC Health is a free service available to UC Health patients.

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How do I register for My UC Health?

Register online
• Click here to sign up.
• Click the “sign up now” button.
- Option 1: Enter the 10-digit activation code you received at your last doctor’s appointment and your personal information as prompted.
- Option 2: No activation code? No problem. As long as you’ve received care at a UC Health facility, you can simply click the “sign up online” button and enter your personal information as prompted.
• Set up a personal username and password.
Register by phone
• Call the My UC Health help desk at 513-585-5353.
Register at your provider’s office • At your next doctor’s office appointment, simply ask your doctor or a member of the care team to sign you up for My UC Health.


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How do I log into My UC Health?

Computer
• Click here and enter your My UC Health username and password.
Smart phone or tablet
• Access My UC Health through your Apple© or Android™ device by downloading the free MyChart app.
• Once you’ve downloaded the MyChart app, select the “UC Health” icon and enter your My UC Health username and password

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Who do I contact if I have further questions?

You may call our My UC Health help desk at 513-585-5353.

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When can I see my test results in My UC Health?

Your test results are released to your My UC Health account after your physician has reviewed them. This is generally within seven days.

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If some of my health information on My UC Health is not correct, what should I do?

Your My UC Health information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit or call your doctor’s office to request an update. Your health information is reviewed and updated in your electronic medical record each visit.

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If I send a message to my doctor or nurse through My UC Health, when can I expect a reply?

You will generally receive an answer within 1-3 business days. Please note that My UC Health should not be used for urgent situations. Please contact your doctor's office if the situation requires immediate attention or dial 911 if it is an emergency.

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Can I access my medical record using an application or website other than My UC Health (MyChart)?

You may be able to access your medical record using your My UC Health (MyChart) login information through third-party applications available on the Apple App Store, Google Play Store or on websites that support the Fast Healthcare Interoperability Resources (FHIR) communication standard. Outside of the My UC Health (MyChart) website/application, UC Health does not operate, control, or endorse any other information, products, or services provided by third-party medical records applications or websites. Use of other sites is strictly at an individual's own risk. Individuals are responsible for viewing and abiding by the terms and conditions of use and the privacy statements of the other websites and applications.

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If I agree to share my medical record with a third-party application or website, how long can they access my information for?

If you agree to the terms and conditions of a third-party application or website that allows them to access your personal medical information through your My UC Health (MyChart) account, you will be granting them access to your information for up to one (1) hour each time you log in to the application/website. You can shorten the one hour access window by manually revoking access using the "Manage My Linked Apps and Devices" settings found on your My UC Health (MyChart) account.

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Can I view a family member's health record in My UC Health?

Yes, you can. This is called Proxy access and allows a patient to log into their personal My UC Health account, and then connect to information regarding their family member. Complete a Proxy Consent Form here. You can mail the form to the address listed or return it to one of our medical facilities to request access to this convenient service.

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Can I ask questions regarding a family member from my My UC Health account?

My UC Health offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

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Can my spouse and I share one My UC Health account?

No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own My UC Health account.

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I forgot my password. What should I do?

For your protection passwords will not be given over the phone. You can try resetting your password online by clicking here. If you are unable to reset your password, you may contact our My UC Health help desk at 513-585-5353 to request a new password.

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Can you send me a new activation code as I have lost it, let it expire or did not receive it?

You can now sign up for My UC Health without an activation code. Simply click here to sign up for a new My UC Health account. Return to Top

Where can I update my personal information (e.g., home address, e-mail or change my password)?

E-mail update: Log into My UC Health > Click “Settings” > Click “Other Preferences”
Password update: Log into My UC Health > Click “Settings” > Click “Security Settings”
Demographics update: Log into My UC Health > Click “Health” > Click “Demographics”

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How is My UC Health secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal ID's, and passwords. Each person controls their password, and the account cannot be accessed without that password. Futher, My UC Health uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with My UC Health. Unlike conventional e-mail, all My UC Health messaging is done while you are securely logged on to our website.

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What is your Privacy Policy?

My UC Health is owned and operated by UC Health and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by UC Health.

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I was logged out of My UC Health, what happened?

We aim to protect your privacy and security of your information. While logged into My UC Health, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of My UC Health. We recommend that you log out of your My UC Health session if you need to leave your computer for even a short period of time.

What do I need to use My UC Health?

You need access to a computer, smart phone or tablet that's connected to the Internet and an up-to-date browser (such as Internet Explorer).

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My activation code does not work, what should I do?

For your security, your activation code expires after 60 days and is no longer valid after the first time you use it. You can now sign up for My UC Health without an activation code. Simply click here to sign up for a new My UC Health account. If you still have problems, you can contact our My UC Health help desk at 513-585-5353.

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Is my activation code my user ID?

No, your activation code is not your My UC Health ID or password. You will use this code only once to log into My UC Health for the first time. (The code will expire after you have used it or after 60 days). When you log into My UC Health the first time, you will then be asked to create your own unique My UC Health ID and password. You can now sign up for My UC Health without an activation code. Simply click here to sign up for a new My UC Health account.

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