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MyChart ® Epic Systems Corporation

My UC Health Frequently Asked Questions

Enrollment Questions
What is My UC Health?
Is there a fee to use My UC Health?
How do I sign up?
Who do I contact if I have further questions?
Your Medical Record
When can I see my test results in My UC Health?
If some of my health information on My UC Health is not correct, what should I do?
If I send a message to my doctor, when can I expect a reply?
My UC Health For My Family
Can I view a family member's health record in My UC Health?
Can I ask questions regarding a family member from my My UC Health account?
Can my spouse and I share one My UC Health account?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new activation code as I have lost it, let it expire or did not receive it?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Technical Questions
How is My UC Health secure?
What is your privacy policy?
I was logged out of My UC Health, what happened?
What do I need to use My UC Health?
My activation code does not work, what should I do?
Is my activation code my user ID?

What is My UC Health?

My UC Health offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With My UC Health, you can use the Internet to:

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Is there a fee to use My UC Health?

My UC Health is a free service offered to our patients.

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How do I sign up?

Patients will be issued a My UC Health activation code during their clinic visit. This code will enable you to login and create your own user ID and password. You can also request access here.

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Who do I contact if I have further questions?

You may call our My UC Health Patient Support Line at 513-585-5353.

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When can I see my test results in My UC Health?

Your test results are released to your My UC Health account after your physician has reviewed them. This is generally within 7 days.

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If some of my health information on My UC Health is not correct, what should I do?

Your My UC Health information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

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If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within 1-3 business days. Please note that My UC Health should not be used for urgent situations. Please contact your doctor's office if the situation requires immediate attention or dial 911 if it is an emergency.

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Can I view a family member's health record in My UC Health?

Yes you can. This is called Proxy access and allows a patient to log into their personal My UC Health account, and then connect to information regarding their family member. Complete a Proxy Consent Form here. You can mail the form to the address listed or return it to one of our medical facilities to request access to this convenient service.

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Can I ask questions regarding a family member from my My UC Health account?

My UC Health offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

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Can my spouse and I share one My UC Health account?

No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own My UC Health account.

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I forgot my password. What should I do?

For your protection passwords will not be given over the phone. You can try resetting your password online by clicking here. If you are unable to reset your password, you may contact our My UC Health Patient Support Line at 513-585-5353 to request a new password.

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Can you send me a new activation code as I have lost it, let it expire or did not receive it?

You can submit a new request by clicking here. A new code will be sent via U.S. Postal Mail to the home address in your chart. Privacy issues prevent us from e-mailing or giving a new activation code over the phone.

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Where can I update my personal information (e.g., home address, e-mail or change my password)?

Log into My UC Health and from the left menu, go to the Preferences section and select the appropriate option.

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How is My UC Health secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal ID's, and passwords. Each person controls their password, and the account cannot be accessed without that password. Futher, My UC Health uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with My UC Health. Unlike conventional e-mail, all My UC Health messaging is done while you are securely logged on to our website.

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What is your Privacy Policy?

My UC Health is owned and operated by UC Health and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by UC Health.

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I was logged our of My UC Health, what happened?

We aim to protect your privacy and security of your information. While logged into My UC Health, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of My UC Health. We recommend that you log out of your My UC Health session if you need to leave your computer for even a short period of time.

What do I need to use My UC Health?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).

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My activation code does not work, what should I do?

For your security, your activation code expires after 60 days and is no longer valid after the first time you use it. If you still have problems, you can contact our My UC Health Patient Support Line at 513-585-5353.

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Is my activation code my user ID?

No, your activation code is not your My UC Health ID or password. You will use this code only once to log into My UC Health for the first time. (The code will expire after you have used it or after 60 days). When you log into My UC Health the first time, you will then be asked to create your own unique My UC Health ID and password.

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